Andy S.
Phone arrived promptly and was in great condition, not a scratch on it, like new.
Unfortunately the screen went blank after first day using. I contacted Handtec who ask me to send it back to them postage paid. They sorted the problem and sent it back to me in record time. The whole process took 3 days. Phone is now perfect and the girlfriend is very happy with it.
First class service. Thank you
jessica b.
Great service great phone definitely use again
Thank you
Victoria H.
Was in very good condition and arrived prompt
Geoffrey C.
Disappointed that battery health was only 80%. Would have returned it but it seems to hold charge well
Edward C.
Really pleased with the iPhone, though disappointed with
the amount I received for my old iPhone 8.
Altogether a good service.
Alex H.
Easy site to use and the phone is in great condition.
John P.
Looking and working Great but very concerned about message that appears saying screen not recognised. Appears to be a non Apple replacement. Please advise.
D’ebbarah s.
It came in very good condition
Andy S.
works as advertised. Delivery was good
Clive D.
Great service from Handtec. iPhone 12 as described,”Pristine “. For some reason the postcode on my address was incorrect and Jonathan dealt with the matter with great efficiency. My wife was completely thrilled with her new phone. Well done Handtec!
Keith A.
Excellent phone works perfectly
Garry D.
Nice speedy service and the phone itself is great, but disappointed that the phone did not come with a new battery. I checked the battery health upon receipt and it’s at 80% capacity, which is the level that Apple recommends to replace the battery. This is now another expense for me to replace the battery.
Charlotte T.
Really disappointed with this bought as excellent come with lots of scratches not original canera either wanted blue got black
John K.
All spot on! Condition even better than expected.
Constant contact and all arived on time no complaints
whatsoever. I've passed on a recommendation. Many thanks,
Kenny .
David R.
Great phone and service from Handtec. It’s my second phone from them and both have been super quality.
Shirley B.
Quick delivery. Easy to use site. Very competitive prices . Phone in perfect condition as described
Alison O.
Excellent service
Brilliant way to choose a phone
I have used this company three times and phones have been brilliant value
True to description, delivery choice and packaged safely and delivery options excellent
Christian H.
Serious Quality Control Issues Lead to Disappointment
I recently purchased a phone that purported to be in full working order, but I was immediately confronted with a frustrating issue upon setup. The device displayed a warning indicating that a non-Apple authorised screen had been installed. This was a disheartening discovery, especially after spending several hours setting up the phone and downloading apps. This oversight speaks to a lack of proper quality control, which should have caught such a glaring issue before the product ever reached me.
Moreover, this is not the first time I've encountered such a problem. Previously, I had a similar issue with a non-Apple authorised camera that could not focus, further evidencing a pattern of negligence. It is unacceptable for such critical components to not undergo thorough checks before they are sent out. Customers trust that they are receiving a product that meets a certain standard, and it's clear that this trust is being overlooked in favor of cutting corners.
To the Handtec: It is imperative that you improve your inspection processes. Potential buyers should beware of the ongoing quality control issues that could affect the functionality and reliability of their purchase. It’s disheartening to pay for a product only to receive something that feels more like a gamble.
Richard J.
Classed as good condition, but would say fair compared to other phones purchased. No box! Was just in bubble wrap and an envelope! Not what I call secure for an expensive item. Over all ok, would not use next time based on this.
Alfredo V.
Very good condition but screen had been replaced with non-apple screen! So fat so good. My lady is very happy with it. Delivered on time but packaging is a bit flimsy: no box!!
leigh p.
Phone arrived quickly and in good condition, great service
Richard H.
Great phone in excellent condition for the very competitive price
My son very happy with it
Lukasz B.
Very fast delivery, good condition
ksav s.
Very good fast next day delivery and shout out to my boy Jonathan
Naomi R.
Super fast delivery and phone in beautiful condition and in original box. Very happy birthday girl! Thank you
Amanda W.
I bought iPhone 12, it was in better condition than I was expecting!! Straight forward transaction, I would definitely buy from you again, amd I will spread the word and recommend you to all my friends ,,
A+ seller
Jo A.
Phone exactly as described. Very quick delivery.
David B.
Super delighted with the product , fast reliable service, I have used Handtec for a few years , they provide excellent customer service, thanks again Dave,,,
Laura S.
I had purchased a refurbished phone previously from a another online company without success so I was skeptical about using Handtec. I can honestly say from start to finish the process was seamless and the phone was delivered within 24 hours of ordering. I ordered a iPhone 12 in 'good' condition and it was immaculate and came with the charging cable (extra bonus) the price was much cheaper when comparing with other online companies.
I can't recommend Handtec enough and I will definitely be using them again when one of the family need to replace their next phone.
MR S.
purchase arrived within 2 days and as described. Great service
Ian S.
Received the phone within 2 days, excellent condition and battery at 100% when charged. Very pleased
Samida L.
I've purchased from Handtech in the past and the thing that keeps me coming back is the excellent customer service and prompt replies. For me that is more important than the goods they sell at such amazing value.
Martin M.
Excellent purchase , fast delivery , great condition , no problems at all . Very recommended!!!
Trevor T.
Pristine condition iphone12, had a small deep scuff on the screen, which is not noticeable in use.
However once set up, I learned that the phone contains non standard parts and the maximum battery capacity is 82% which is disappointing.
Not the first phone I’ve had from Handtech but I will be looking elsewhere in future.
Ian K.
Phone arrived quickly and the condition as brought was great, all set up and appears to be working very well. I have brought many phones from Handtec and all have lasted very well. So will be back when needed.
Christopher F.
Great service from Handtec. Phone as described, arrived very quickly. Good price.
Pamela-jane F.
Very pleased with iPhone 12, excellent condition and competitive price. Next day delivery as promised. Would shop here again.
Jackie L.
A friend told me about Handtec. I have to admit I was very sceptical but am pleased to say I have been proven wrong. The ordering and payment was easy. It was delivered quickly and set up in no time at all. Overall l’m really pleased with my refurbished phone and will definitely be using this company again.
Colin H.
Phone is like brand new.
Niamh R.
The phone looks amazing haven’t used it yet as is a gift for someone. But looks amazing and brand new would never have known it’s refurbished. Also delivery was super quick and gave lots of updates!!
Neve W.
The phone body is perfect condition, really happy with it. However, a green vertical line keeps appearing and disappearing on the screen. Customer services said I need to send pics of it but it comes and goes, and I’m never with someone with a phone when it’s there. Had the phone less than a week (it appeared for the first time the day it arrived) but will hopefully get the picture they need soon to replace my phone.
Joanne C.
Love this phone. Was in condition as described. The original phones battery health was not that great so I returned it and a replacement phone was sent without quibble.
Ash S.
I bought this phone for my daughter for Christmas, it has charged well, really great condition. No doubt she will love it.
Yogeesha V.
Excellent Service and value for money on iphone purchase.
Roy C.
Disappointed, the phone was sold as 'pristine'. On receipt it had marks on the bottom left of the case and was needing cleaned. The battery level was also only 80%, generally acceptable but much less than expected.
Jasbir M.
Phone was as mentioned pristine. It looks brand new. Works fine so far. Great choice on using Handtec. Personally would recommend.
Michael M.
Came quick nice phone have only charged as its a present
Cheryl K.
Just as described very happy
Annabella N.
Phone was in good condition.
Neil B.
Bought this phone and was not disappointed, when they state its pristine it is. Checked it over completely when it arrived and there was no marks at all delivered on time and suitably packaged. Will use again for my next upgrade.
Richard B.
It's in great condition, hardly looks used, and it was a great price b
Mr Tom T.
Great purchase easy site to use. Phone arrived on time very happy with it
M C.
Always the best, great service and product descriptions accurate. A company to trust. Well done
Sheila M.
Second time I have ordered an iPhone from Handtec. Very speedy delivery and pleased with purchase as the prices are very reasonable.
Gian W.
Looked like new and performed like it. Happy and will use them again
Claire M.
Phone is in great condition would recommend to others.
Carmen P.
Very happy with service from you. Your website was very easy to navigate round.
It arrived the following day very well packaged
Very nice phone with very little blemishes
Very happy all round
michael s.
Really pleased with the phone, it is in better condition than what I was expecting. Really good value compared to buying new, I would definitely recommend buying from handtec.
Edward L.
Phone as described, everything works fine. Have now purchased a second phone based on quality and good price of the first one
Tony I.
The whole process was excellent.
This is the second time I have bought a phone from Handtec and both phones are great.
Will certainly use again
Steven O.
Great company to deal with iPhone 12 looks like new delivered next day. Thanks
Rhona M.
This a great phone. It was delivered next day and was in immaculate condition with no signs of wear or tear. Completely unmarked and just like a new one. I am very pleased with my purchase and I would highly recommend Handtec
Tom L.
A usual, a prompt efficient service providing a first class product.
Will continue to use this company for future purchases.
Gavin H.
Excellent service again. Not a mark on the phone and the usual quick delivery.
Daoiz G.
Great site. Cheapest deal I could find with a reputable company. I brought the fair quality version of Iphone 12. Yes it had what described scratches on body but glass was fine and as soon as I put cover case with screen protector, looked almost new again. Delivery was quick and secure. Phone worked as it should no faults. Son was very pleased with it. Happy customers, can definitely recommend refurbished
Terry G.
The phone arrived on time, it's in excellent condition to look at, I'm a little disappointed that a message keeps coming up on the display saying important display message, which says in the message unknown part, unable to determine iphone display is a genuine apple part. Apart from that I am still getting used to all the things it does compared to my old first edition iphone se.
afzal m.
Great phone on good clean condition
John I.
I had always been an Android user until I purchased the refurbished iPhone 12 from Handtec. Since I already have an Ipad pro 12.9 for my digital sheet music (this device is by some margin the musician's choice for sheet music) it made sense to ditch Android and go with the iPhone. I had always resisted as I needed a dual sim phone, but now that iPhones have esim and nano sim I took the plunge. The phone works seamlessly, is beautifully designed and the service received from Handtec was first class. No turning back.
John A.
Arrived quickly in original box. Absolutely pristine.
David D.
I ordered iPhone 12 in pristine condition, the iPhone arrived in two days which was great the battery life was 89% which was another plus and the condition was as it said in pristine condition could not find a blemish on it. This phone was for my wife and I will definitely be ordering one for myself in the future. Very impressed.
Wendy D.
iPhone 12 pristine condition. This really is a superb phone. Very pleased with my purchase. Second phone I have bought from Handtec and cannot fault the service received
Grace B.
Excellent quality device at a great price and really quick delivery.
Jessica O.
Handtec delivered the phone very quickly and it looks as good as new.
Paul B.
I am so happy with the service and the service is so fast service I so please I will use again
Jacqueline H.
To be honest I didn’t think that the phone would be scratch free as I didn’t order a pristine phone, but it was so good I didn’t see a single mark on it anywhere. As far as I could tell it was as new on the outside. Very very pleased. The only problem I have had is that the volume took some sorting out, which I learned to do by watching videos on utube, so it is mostly sorted except for the fact that I can no longer use the video for WhatsApp as the person on the other end can’t hear me but I can live with that.
Margaret N.
As a pensioner it has been hard for me to transfer from Android to iPhone but with the help of son and grand daughter I am fully functioning and thrilled with my “ new” phone.
Lesley L.
Excellent service thank you recommended
Claire A.
I’m perfect condition, with great battery life. Super speedy despatch - I’m a very happy customer!!
Sylvia R.
Handtec was recommended to me by another member of the family who has bought phones from them before. The iPhone 12 arrived very quickly and was carefully packaged. The iPhone was described as “excellent” and I can’t find anything to fault it, the case and screen look perfect with no marks or scratches. The phone started straight away once the sim was installed. I am extremely pleased with my purchase and will use Handtec again as I cannot justify buying new when there are such good second hand models available from a reliable company such as Handtec.
SHAIDUL H.
Thanks, very good
Neill S.
I didn’t get the 12 Pro as it was out of stock but was offered a pristine 12 instead and it appears to be a brand new phone so very happy.
Good communication throughout and very quick delivery. Great company.
Eileen A.
Very fast delivery. Sold as pristine & it certainly is in pristine condition! I am so so pleased with it. The 2nd phone I have purchased from you & can’t fault anything.
Denise D.
The phone is a gift for Christmas so I haven’t seen it in action, but it looks immaculate, like brand new. I’ve bought all of our families phones from here in the last 10 years, so I know it will be perfect.
STACEE H.
The Green iPhone 12 arrived in a timely manner, quite well wrapped and boxed. It works perfectly. The marks are not visible especially once a protective case is put on. So far so good and would use Handtec to buy more products in the future
Charlotte M.
Good quality phone as described just a shame the battery is only 86% health
Julia F.
This is the second refurbished phone I’ve bought from Handtec and they are both excellent
Yvonne R.
Leased with my Apple iPhone
Claire M.
This is the 2nd time I’ve bought from Handtec. I can honestly say I am really happy with my iPhone 12. It’s in mint brand new condition. Battery health 98%. Super Fast delivery. I bought it on the Monday received it in the post the very next day. I’m going to buy my sister the iPhone 12 for Xmas so I will definitely be buying from Handtec again. Highly recommended.
Yvonne R.
Love my refurbished iPhone 12
Christopher D.
Phone is slightly bigger than my old I phone 8, slight damage to case but cannot be seen once installed in protective case. Delivery and packaging was very good and protected phone well. I VC am very pleased with my new I phone 12 and would recommend purchasing a reconditioned phone from this company as it seems like I have bought a new one. Highly recommended.
Archana M.
Product was exactly as advertised.
Christopher F.
Great service and great price.
mohammed a.
Thank you for brilliant offer and service. Great phone great value.
Simon D.
Another great purchase from Handtec. The phone arrived promptly and was in great condition, just as promised
Gillian T.
I can only say that this purchase is good. I did write an email as we experienced a difficulty with a blacked out screen, to which we got no reply. However we googled and found that doing a hard reboot could fix it. That said. I have another purchase from handtec which brought me back. It is more of a gauge. The iPhone XR was purchased in 2020 and has been perfect all the way through. Still going strong. Initially my pristine phone needed changed due to debris. Handtec answered our query immediately and the replacement phone is still perfect 2 years later.
Jacqueline L.
Lovely phone beautiful colour it looked like brand new so easy to transfer
Nigel B.
I have used handtec for eight + years and everything is as described, my new iPhone 12 had no issues and I am very pleased, thank you
