Philip S.
Several members of my family have previously used Handtec when buying phones, so I followed their recommendations.
I bought a pristine iPhone 12 mini which was dispatched very quickly. It proved to be exactly as described and very straightforward to set up.
An excellent phone from a very professional company.
Camille H.
Phone arrived in perfect condition with an apple box!
ann G.
It came with a sharp chip on the side (glass dust still coming off!!!) I am in discussion but for a condition of a phone that is ‘good’ I wouldn’t expect this
James A.
After a mix up with delivery address Handtec were quick to rectify, however rather than it being sent out by special delivery as paid for it defaulyed to 48hrs tracked.... not a great start and was given £3.10 compensation which I personally felt did not cover the inconveniece - I had after all bought from Handtec for express delivery service.
Phone arrived loose in cardboard outer in a mailer bag - thankfully it was undamaged in transit.
The phone itself physically was in very good condition with no visible wear - living up to the description of Excellent.
Battery life however falls short of what I would expect, although phone diagnostics show as being able to hold 80% of original capacity and able to power the phone at peak performance with light browsing, messages etc by late afternoon I'm starting to conserve use until I return home.
I suspect 6 month battery warranty won't cover things as battery degrades further as will be classed as wear & tear.
Overall - phyiscally a nice clean phone and a good upgrade from my old 6s.........time will tell on battery.
Ashleigh H.
Brilliant service and excellent quality! I’m very happy with the phone. It’s in better condition than I expected so I’m really happy about that. The screen is pristine and the phone so far is working great. The customer service is really quick and very helpful too. This is the 2nd phone my husband and I have purchased here and we’ll definitely use this company again. Would highly recommend
Saran T.
Perfect first phone for my daughter. Great quality and price too.
Paul R.
Phone arrived in excellent condition - looks brand new! Have bought 3 phones from Handtec in last couple of years and all have been in superb condition and great value for money.
Alex R.
Phone was delivered on time as stated. Phone is of the quality mentioned and in pristine condition. Thanks again guys.
ANTONY G.
The phone arrived quickly and was in great condition externally. Unfortunately despite all my efforts the Face ID failed to activate at the lock screen. At the time of writing the phone has been returned for Handtec Engineers to review - i guess it will be fixed, replaced or refunded.
I gave 3 stars because of the issue with the phone and I'm not sure I liked it as much as my old iphone 8! (but that's not handtec's fault)
Julian W.
There is a lot more damage to the case than I was expecting, a little disappointed. The phone (iPhone 6s) I'm replacing is in much better physical condition. Functionality on the 12 is good.
Gopi P.
This phone was Sold to me in an excellent condition and when it came, the exterior was just as advertised. Unfortunately, I thought it would have better health in terms of the battery.
Selling me a phone in an excellent condition which only has 80% battery is a little bit misleading, I believe. We all know that Apple say that when the battery is 79% or less, the phones health has been significantly degraded, and it needs replacing. So for that reason, knowing that my daughter cannot game on it on a good battery life really defeats the point in my buying this.
Catherine H.
I’m pleased with the physical condition of the phone. The microphone seems to work well on calls but I haven’t used it much yet.
My only disappointment is that it doesn’t appear to have a genuine apple battery - I get an iPhone warning - and the battery seems to drain quickly.
James C.
Speedy prompt service great value
Rijad K.
It’s not as good as it looks the phone runs out of battery very fast and it’s a bad phone
Jacqui R.
Handtec oversold the phone that I had ordered and paid for. Reluctantly, I have accepted an alternative colour but am a bit disappointed. I feel that they should be careful with stock control so this doesn't happen again.
Leon P.
Very pleased looks just like new
kevin w.
The phone was pristine as advertised and delivered very quickly. Top notch service!
Derick A.
It appears brand new to me, so I'm very satisfied with the phone.
Adam P.
Great phone, exactly as described and arrived quickly.
Works as new and all at the best price.
Would thoroughly recommend dealing with Handtec.
David M.
Compact and relatively lightweight. Poor battery life however and Apple’s functionality is not all that it’s cracked up to be. Expected much better functionality by Apple’s reputation.
Anton C.
Excellent service and phone.
Monique W.
This is my third purchase from Handtec and my new device is a delight. As advertised, looks pristine and performs as expected. I don’t think I will purchase a new phone on contract ever again.
Ruth S.
Quick delivery, good quality phone as described. Would use again.
Michael A.
I'm thrilled with my purchase, an iphone 12 mini purchased from Handtec.
It arrived the day following purchase in prestine condition, just as described on their web page.
I insist on quality & Handtec hit my target in terms of both product & service.
Well done to all involved!
Allan L.
Lovely phone, better condition than described, all set-up lovely
Nicki S.
Works brilliantly, ver pleased with purchase.
LINDA A.
The iPhone 12 mini is great and pleased I could buy a refurbished one to reduce waste and costs. Initially I found the customer service excellent, but when we received our phones (my partner & I both bought one), we ordered Pristine, his was very dirty around all the switches and we had to do our own job of cleaning it - not what we expected for a 'pristine' phone. My phone had some other technical issues on it which I had to seek help from Apple support. It took me several hours to solve. When I contacted Handtec, they don't seem to understand that not everyone is as tech-savvy as they are. Maybe we were unlucky, as I read other reviews and people seem to be pleased all round.
Haytham E.
I was very happy with the experience of buying an iPhone 12 mini..it was a great device and its condition is much better than I expected..thank you very much for your excellent services..and good luck always
Jennifer K.
I have purchased numerous phones from Handtec with no complaints whatsoever. Hassle free
Howard C.
Exactly as advertised and quick delivery. Second time I’ve bought via Handtec. Happy customer.
Barrington S.
I wanted a small phone and it take long to realise that the only option was one of 2 iPhones options. The iPhone Mini 12 seemed to be most cost effective approach with great features. I went for the cheapest option graded good. There was one little screen scratch and a little mark that you could only see if the phone was turned off. The Battery charges to 100%. I'm really happy with my purchase and swift service from Handtec. I will be heading back when the time is right.
